Our Return & Exchange Promise

"Committed to Your Satisfaction"
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Personalized Products

No Cash Refunds: Since personalized items are made just for you, we can’t offer cash refunds. However, if there’s a mistake on our end, we’ll fix it!
Let’s Make It Right: If your order isn’t what you hoped for, we’ll do our best to remake it or find a solution, depending on inventory.

If Something’s Off

Mis-Perfections: We know things don’t always go perfectly. If there’s an issue with your order, reach out. We’ll review it and make sure we get it resolved for you—whether that means a fix, exchange, or refund.

Holiday Returns Made Easy

Extended Time for the Season: Gifts purchased between November 1st and December 31st can be returned or exchanged until January 15th, as long as they’re not personalized (unless there’s a mistake).

Official Return Policy

We take pride in delivering high-quality, personalized products that bring joy and meaning to your moments. However, if you’re not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

Eligibility:

Non-personalized items may be returned or exchanged within 30 days of receipt.
Personalized or engraved items are non-refundable unless there is a defect or error in the customization caused by us.

Condition:

Items must be unused, in their original packaging, and accompanied by a proof of purchase.
For defective or damaged items, please include photos for verification.

Process:

Give us a call at 📞 1833-70-GIFTS or send an email with your order number and date of purchase to CustomerService@Persona-Gifts.com within 7 days of receiving your order to initiate a return or exchange.
Once your return is approved, a prepaid shipping label will be provided for eligible returns.

Refunds

Refunds will be processed to the original payment method within 7–10 business days after the item is received and inspected.
Shipping fees are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

Customized or engraved products (unless defective).
Sale or clearance items.
Gift cards.

The BombMan Shop

What if my item doesn't fit?

What source of payment do you accept?

What if my item doesn't fit?

If the item doesn't fit please contact us within 7 days of recieving your order at TheBombManShop@Persona-Gifts.com

Can I Return ?

What source of payment do you accept?

What if my item doesn't fit?

No Refunds. We offer BombCredit™️

What source of payment do you accept?

We are pleased to inform you that we accept all major credit cards through our highly secure payment processing systems. Additionally, we offer the convenience of utilizing our affiliate systems, including PayPal®, ApplePay®, and GooglePay®, which are determined based on the mobile device in use.

Do you offer Express Shipping?

What source of payment do you accept?

Yes, Select your preferred method of shipping. Additional charges may apply for faster shipments.

How can i Track my order?

Do you offer Express Shipping?

How can i Track my order?

All payments made before 3 pm EST. for any in-stock item will be processed the same day. Once the order has been processed you will receive an email with your tracking number. At that time you can check the status step by step at www.USPS.com our trusted way for fast & safe deliveries for all orders. Or Access your Account HERE >

Exchanges & Stuff..

Do you offer Express Shipping?

How can i Track my order?

Get free shipping on all orders over $50 at Personá Gifts & Co.®️. Shop now and find the perfect gift for your loved ones.

Disclaimer

By leaving your item with Personá Gifts & Co., you acknowledge and agree to the following:

- In the unlikely event that your item is lost or damaged while in our possession, we will, at our discretion, repair the damaged item to your satisfaction, replace the item if reasonably possible, or reimburse you for an amount that does not exceed the declared value stated above. In such cases, the item shall be retained by Personá Gifts & Co.

- We shall not be responsible for items left for over 60 days. Please make sure to collect your item within this time frame, or contact us to discuss alternative arrangements.

- We reserve the right to decline any request for personalization that we deem inappropriate or offensive.

- While we will take every care to ensure that your item is personalized to your specifications, we cannot guarantee an exact match of color, font, or design due to the nature of the personalization process.

- We reserve the right to use photographs of your personalized item for promotional purposes, unless you expressly request otherwise.

By leaving your item with us, you agree to be bound by these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.

Privacy Policy

The Privacy Policy sets out how Personá Gifts & Co. ("we", "us", "our") uses and protects any information that you give us when you use our services.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used following this privacy statement.

What we collect

We may collect the following information:

- Name and contact information, including email address, phone number, and address

- Personalization details, including text, font, color, and design preferences

- Payment information, including credit card details

What we do with the information we gather

We require this information to understand your needs and provide you with a personalized service, and in particular for the following reasons:

- To process your order and personalize your item

- To communicate with you regarding your order and to respond to your inquiries

- To improve our products and services

- To send promotional emails about new products, special offers, or other information that we think you may find interesting, using the email address you have provided

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have established suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Sharing of information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processing, shipping, and marketing. These service providers are not authorized to use or disclose your information for any purpose other than providing services to us.

Retention of information

We will retain your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required by law.

Your rights

You can access, correct, or request deletion of your personal information anytime. You may also opt out of receiving promotional emails from us by following the unsubscribe instructions at the bottom of each email.

Changes to this privacy policy

We may update this privacy policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact us

If you have any questions or concerns about our returnthis privacy policy or our practices, don't hesitate to get in touch with us at CustomerService@Persona-Gifts.com

1-833-704-4387 (GIFTS)

Effective Date: March 7, 2023

Last Updated: July 7, 2024

Scheduled Update: January 1, 2025

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Watches, Necklace Resizing, Glass Restore, Jewelry Cleaning, Frame Repairs.

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Having an option to add

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Return Policy

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Our Tradition has always been to provide quality products and offer only exceptional service. Every item is hand-picked for it to be cherished forever.

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Our Return & Exchange Promise

The BombMan Shop

What if my item doesn't fit?

What source of payment do you accept?

What if my item doesn't fit?

Can I Return ?

What source of payment do you accept?

What if my item doesn't fit?

What source of payment do you accept?

What source of payment do you accept?

What source of payment do you accept?

Do you offer Express Shipping?

Do you offer Express Shipping?

What source of payment do you accept?

How can i Track my order?

Do you offer Express Shipping?

How can i Track my order?

Exchanges & Stuff..

Do you offer Express Shipping?

How can i Track my order?

Disclaimer

Privacy Policy

Text or Call!

Text or Call!

Text or Call!

Online Order

Text or Call!

Text or Call!

Care & Repair

Text or Call!

Care & Repair

Shipping Delivery

Care & Repair

Shipping Delivery

Shipping Delivery

Shipping Delivery

Shipping Delivery

Shipping Delivery

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