Our Return & Exchange Promise

By leaving your item with Personá Gifts & Co., you acknowledge and agree to the following:

- In the unlikely event that your item is lost or damaged while in our possession, we will, at our discretion, repair the damaged item to your satisfaction, replace the item if reasonably possible, or reimburse you for an amount that does not exceed the declared value stated above. In such cases, the item shall be retained by Personá Gifts & Co.

- We shall not be responsible for items left for over 60 days. Please make sure to collect your item within this time frame, or contact us to discuss alternative arrangements.

- We reserve the right to decline any request for personalization that we deem inappropriate or offensive.

- While we will take every care to ensure that your item is personalized to your specifications, we cannot guarantee an exact match of color, font, or design due to the nature of the personalization process.

- We reserve the right to use photographs of your personalized item for promotional purposes, unless you expressly request otherwise.

By leaving your item with us, you agree to be bound by these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.

The Privacy Policy sets out how Personá Gifts & Co. ("we", "us", "our") uses and protects any information that you give us when you use our services.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used following this privacy statement.

What we collect

We may collect the following information:

- Name and contact information, including email address, phone number, and address

- Personalization details, including text, font, color, and design preferences

- Payment information, including credit card details

What we do with the information we gather

We require this information to understand your needs and provide you with a personalized service, and in particular for the following reasons:

- To process your order and personalize your item

- To communicate with you regarding your order and to respond to your inquiries

- To improve our products and services

- To send promotional emails about new products, special offers, or other information that we think you may find interesting, using the email address you have provided

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have established suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Sharing of information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processing, shipping, and marketing. These service providers are not authorized to use or disclose your information for any purpose other than providing services to us.

Retention of information

We will retain your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required by law.

Your rights

You can access, correct, or request deletion of your personal information anytime. You may also opt out of receiving promotional emails from us by following the unsubscribe instructions at the bottom of each email.

Changes to this privacy policy

We may update this privacy policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact us

If you have any questions or concerns about our privacy policy or our practices, don't hesitate to get in touch with us at CustomerService@Persona-Gifts.com 

 1-833-704-4387 (GIFTS)

Effective Date:  March 7, 2023

Last Updated: July 7, 2024

Scheduled Update: January 21, 2025